Commercial carriers today face numerous challenges, including a global pandemic and the affects it has had on most businesses. Missing calls from clients and prospects shouldn’t be one of them.
Many fleets have switched to voice over internet protocol (VoIP) systems from traditional landlines for several reasons: cost savings; remote working while still using the office phone number; and numerous other features that VoIP provides.
Voice over Internet Protocol phones use the internet to make and receive calls. Some service providers enable you to use analog phones, but the majority provide IP (Internet Protocol) phones that can be plugged into any Ethernet jack.
Once connected, you can easily make and receive calls. Using a web portal and login, you can customize features, including the Virtual Receptionist welcome message or adding new users.
The most significant difference between VoIP and landline phones is technology, which hasn’t changed much since the beginning of the Twentieth Century, requiring an infrastructure of wiring and exchange hardware. By today’s standards, landline technology is limited, allowing users to only make and receive voice calls.
VoIP technology has changed how companies communicate thanks to innovation and faster internet speeds. Unlike landlines that require add-ons for features at additional costs, VoIP systems come with an array of popular communication features already built in.
VoIP phones work by turning your voice into data, which is then transmitted over the internet (like sending emails).
